• Pool
  • Infinity Pool
  • Infinity Pool
  • Governor Suite
  • Junior Suite
  • Junior Suite Double
  • King Bath
  • Presidential
  • CoCo Cafe
  • Carnival International Buffet
  • Lobby
  • Bluewater Grill
  • Mercure French
  • Core Zone Teens Club
  • Castaways Seafood Restaurant
  • Capers Italian Restaurant
  • Lobby
  • Carnival International Buffet
  • Altitude Lounge
  • Altitude Club
  • Explorers Club
  • AYAMI
  • Explorers Club
  • Spa Relaxation Area
  • Take a Bite
  • Spa Hydrotherapy
  • Infinity Pool
  • The Grill
  • Surfos Snack Bar
  • Hall outside Meeting Room
Reflect Krystal Grand Cancun is ideally located on a stretch of white-sand beach offering breathtaking views of the sparkling blue Caribbean and just 25 minutes from Cancun International Airport. The heart of downtown Cancun is merely 15 minutes away and offers vibrant nightlife, restaurants, and shopping. Guests are treated to the inclusions of Unlimited-Luxury® where all vacation needs are taken care of.

Two stunning towers, one specifically for Altitude Club guests, host 395 elegantly appointed rooms and suites offering views of the magnificent Caribbean Sea and Nichupte Lagoon. Each room is equipped with a king-size or two double beds, spacious bathroom with luxury amenities, a daily refreshed mini-bar with beer, soft drinks, juices and bottled water, and 24-hour room service. Rooms and suites in the Altitude Club tower offer additional amenities including a private lounge, oceanfront views, exclusive access to an adults-only infinity pool, and so much more!

Four shimmering swimming pools, including a children’s pool, cater to each traveler’s desired atmosphere. Delectable meals and treats are available at three á la carte dining options, a buffet, a ceviche bar, and a deli café with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer’s Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Krystal Grand Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.


Resort Features
  • Perfectly situated on the corner of Punta Cancun, just a few steps from the ICC Cancun International Convention Center and close proximity to the nightlife, shopping and restaurants.
  • Only 25 minutes from Cancun International Airport.
  • Expansive stretch of white-sands beach and swimmable ocean water
  • 395 comfortable rooms with balconies or terraces
  • Oversized, family-friendly accommodations and bookable connecting room options
  • Altitude Suites located in an exclusive building with access to the private adults-only infinity pool
  • Intimate resort layout with direct beach access from the lobby and within walking distance to all resort facilities
  • Four swimming pools including a children’s pool and an adults-only infinity pool
  • Presidential Suites are equipped with extra luxurious amenities including home cinema, living room, dining room and kitchenette
  • 4,000 square feet of meeting space divided in 4 rooms ideal for small meetings and banquet service
  • Specialty mixology classes and wine and tequila tastings offered through the entertainment team
  • Complimentary Wi-Fi throughout the resort

 

 


Unlimited-Luxury®

Everything is included in the Unlimited-Luxury® experience...

Endless Food and Beverage Options: 

• Limitless access to gourmet à la carte dining options without reservations required 

• Unlimited international and domestic top-shelf spirits and non-alcoholic beverages Engaging Experiences:

• Culturally themed daytime activities and locally inspired nightly entertainment 

• Theme parties, oceanfront bars and entertainment venues 

• Fully equipped fitness centers and fitness classes 

• Explorer’s Club for Kids ages 3 to 12 with supervised activity programs daily Elevated Service Levels 

• 24-hour room and concierge services 

• Daily maid and turn-down service 

• Daily refreshed mini-bar • Attentive pool and beach wait service

 
Points of Interest

Cancun has become one of the main tourist centers of the Caribbean, not only because of its natural and cultural richness, the friendliness of its people and the gastronomic variety; but also due to the high connectivity between Cancun and the rest of Latin America, the United States, and Europe.

Local Points of Interest:

  • Plaza Caracol Mall – The nearby, renowned Plaza Caracol Mall presents guests with over 150 stores, offering souvenirs, perfumes, fine jewelry, designer clothing, and more!
  • Local Restaurants & Bars – Many famous nearby restaurants offering nightly entertainment in Cancun’s Hotel Zone such as CoCo Bongo, Señor Frogs, Jimmy Buffet’s Margaritaville, and Hard Rock Café.
  • Nichupte-Borjorquez Lagoon – This area offers world-class fly and spin tackle fishing in the “Nichupte Lagoon”
  • Isla Mujeres – Accessibly by ferry or boat, this relaxing island is a great place to visit as a day trip from Cancun. Contact concierge for details.
  • Cozumel – This island is a tourist destination for scuba diving and snorkeling.
  • Xplor Park – This adventure park located in the jungles of Riviera Maya features a zipline course, an underground river, an amphibious jeep, rafting, and more.
  • X-caret (Ecological Park) – Learn more about Mayan culture and enjoy several family activities at this ecological/archeological theme park.
  • Xel-Ha (Eco-Aquatic Park/Archeological Site) Enjoy this aquatic adventure through lagoons and caves while taking in the ancient Mayan culture including intact artifacts of the past
  • Tulum Mayan Ruins – These ruins located in one of the most important cities during its time are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of the Caribbean Sea from a clifftop.
  • Coba Mayan Ruins – Coba is located deep in the jungle and boasts the tallest pyramid in the Yucatan peninsula.
  • Chichen Itza Mayan Ruins – These Mayan ruins include several restored ancient structures, pyramids, and excellent views of Chichen Itza. Chichen Itza is one of the most impressive of all the Mayan ruins, named as one of the 7 wonders of the world. The pyramid and other historical ruins are located in the middle of the jungle and are part of an extensive tour of the area.
  • Isla Mujeres – Only 9 miles by boat, Isla Mujeres offers a day filled with snorkeling, exploring, and eating the freshest seafood
  • Cancun Underwater Museum – This world-famous underwater museum offers sculptures to see while scuba diving. The sculptures are made from marine concrete and create an artificial reef.

Resort Map
Accommodations

All rooms offer the following amenities and inclusions:

  • One king or two double beds
  • Bathroom with bathtub or rain shower
  • Bathrobe and slipper
  • 24-hour room service
  • In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
  • Hair dryer
  • Vanity mirror
  • Iron & Ironing board
  • In-room electronic safe box
  • In-room coffee and tea machine
  • Mini-bar refreshed daily with water, beer and soft drinks
  • Direct dial telephone
  • Complementary Wi-Fi

 

Room Category Descriptions

Deluxe Room  

In addition to the above amenities, the Deluxe Rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower, and balcony.

 

Deluxe Partial Ocean View

In addition to the above amenities, the Deluxe Partial Ocean View rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower, and ocean view balcony.

 

Deluxe Family Partial Ocean View

In order to easily accommodate a family, the Deluxe Family Partial Ocean View rooms offer guaranteed connecting rooms in the Deluxe Partial Ocean View category. The Deluxe Family Partial Ocean View offers one room with a king-size bed and one room with two double beds, two spacious bathrooms with a bathtub or shower, and ocean view balconies.

 

Deluxe Ocean Front

In addition to the above amenities, the Deluxe Ocean Front rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower and, ocean view balcony.

 

Family Suite Ocean Front

In addition to the above amenities, the Family Suite Ocean Front rooms boast clean, contemporary décor and offer a king-size and a double sofa bed, two spacious full bathrooms with a bathtub or shower, and two oceanfront view balconies.

 

Honeymoon Suite Ocean Front

In addition to the above amenities, the Honeymoon Suite Ocean Front rooms boast clean, contemporary décor and offer a king-size bed, one spacious bathroom with a bathtub or shower, one half-bath, and two oceanfront balconies.

 

 

ALTITUDE CLUB TOWER

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:

  • Personalized check-in and check-out at the Private Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
  • 24-hour room service with healthy options
  • Onsite exclusive preferred bar
  • Upgraded mini-bar service and bathroom amenities
  • Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
  • Pillow menu
  • Altitude Club area on the beach with exclusive access

 

Altitude Suite (ROH)

In addition to the above amenities, the Altitude Suite is available with either one king-size bed or two double beds and includes an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace. Bathrooms are equipped with vanity mirror, full length mirror, rain shower, vanity, a scale, an additional phone, hair dryer, bathrobes and slippers.

 

Altitude Suite Ocean Front

In addition to the above amenities, the Altitude Suite Ocean Front is available with one king-size bed only and includes an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace. Bathrooms are equipped with vanity mirror, full length mirror, rain shower, vanity, a scale, an additional phone, hair dryer, bathrobes and slippers.

 

Altitude Corner Suite Partial Ocean View

In addition to the above amenities, the Altitude Corner Suite Partial Ocean View boats panoramic partial ocean views and is available with one king-size bed only. Amenities include an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace. Bathrooms are equipped with vanity mirror, full length mirror, rain shower, vanity, a scale, an additional phone, hair dryer, bathrobes and slippers.

 

Altitude Corner Suite Ocean Front

In addition to the above amenities, the Altitude Corner Suite Ocean Front boats amazing panoramic ocean view and is available with one king-size bed only. Amenities include an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace. Bathrooms are equipped with vanity mirror, full length mirror, rain shower, vanity, a scale, an additional phone, hair dryer, bathrobes and slippers.

 

Altitude Family Suite Partial Ocean View

In order to easily accommodate a family, the Altitude Family Suite Partial Ocean View rooms offer guaranteed connecting rooms. The Altitude Family Suite Partial Ocean View is located in a luxurious and contemporary section and offers a king-size and two double beds, two spacious bathrooms with a shower, and balcony with partial ocean views.

 

Altitude Master Suite Ocean Front

In addition to the above amenities, the Altitude Master Suite Ocean Front is located on the top floor of the Club Tower with incredible panoramic ocean views and is available with one king-size bed and a semi-separate living area with a sofa bed.  Amenities include an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace with whirlpool. Large bathrooms are equipped with double vanities, double rain shower a scale, an additional phone, hair dryer, bathrobes and slippers.


Restaurants & Bars

Restaurants

Offering six dining options including à la carte gourmet restaurants, a buffet, a café and a grill. 24-hour room service is also available. Gluten-free and vegetarian menu options are available. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.

 

Restaurant O | Breakfast and Dinner 

  • International buffet open for breakfast and dinner
  • Dress code: Casual

 

The Grill | Lunch and Dinner

  • Á la carte grilled specialties served for lunch and dinner
  • Dress code: Casual

 

Risotto | Dinner 

  • Á la carte Italian cuisine
  • Dress code: Casual Elegance

Ayami | Dinner 

  • Á la carte Asian cuisine
  • Dress code: Casual Elegance

 

The Beach Bar & Grill | 10 a.m. – 6 p.m.

  • Snack favorites like ceviche, burgers, nachos and more
  • Dress code: Casual

 

The Deli 

  • Coffee, tea, bagels, salads, and desserts
  • Dress code: Casual

 

Dress Codes

Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.

Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

 

Bars

Five bars and lounges at Reflect Krystal Grand Cancun include a lobby bar, a pool bar, a beach bar, an Altitude Club bar, and a terrace bar serving unlimited international and domestic top-shelf spirits.

 

Lobby Bar | 5 p.m. – 11 p.m.

  • Located in the hotel lobby

 

The Lounge & Terrace | 10 a.m. – 12 a.m.

  • Tapas, drinks, and more with sunset views

 

The Pool Bar | 10 a.m. – 6 p.m.

  • Swim-up and enjoy a cocktail
  • Enjoy sparkling pool views while sipping a delicious cocktail

 

K Bar | 11 a.m. – 5 p.m.

  • Beach bar

 

Altitude Club Bar | 12 p.m. – 7 p.m.

  • Located in the Altitude Tower and exclusively for Altitude Club guests.

Video
Activities & Entertainment

Activities offered are designed to create experiences guests can share together and range from cultural, active to live entertainment.

 

Indoor/Outdoor Activities

  • Water Aerobics
  • Motorized Watersports* (through Aquaworld)
  • Scuba Diving* (through Aquaworld)
  • Cultural activities
  • Golf nearby*
  • Tour desk*
  • Spa*
  • Live Musical performance
  • Bingo
  • Dance Lessons
  • Beach Volleyball
  • Beach Football
  • Cooking and Mixologist classes
  • Wine and Tequila tasting
  • Yoga, Stretching and Pilates Classes
  • Ping Pong

*Additional costs may apply.

 

 

ENTERTAINMENT

  • Theme nights in rotating stage 
  • Live music in the lobby 3 nights per week

 

Explorer’s Club for kids

Activities and supervision are available for children ages 3 – 12 at the kid’s club.  Crafts, games, snacks and meals will be available. Includes a special treat for kids in their room or suite. 

 

BABYSITTING

Babysitting is available for

  • 1 Child for $15 USD per hour / After 10 p.m., $10 USD additional applies for taxi service
  • 2 Children for $30 USD per hour / After 10 p.m. $10 USD additional applies for taxi service

 

Spa/Fitness

Reflect Spa

The Reflect Spa offers:

  • Five treatment rooms for massages, facials and other spa services
  • Beauty salon with stations for manicures, pedicures, haircuts and styling for weddings and special occasions
  • Steam room

 

 

Fitness Center

The fully equipped fitness center offers:

  • Free weights
  • Workout benches
  • Treadmills
  • Step machine
  • Ellipticals
  • Lower and upper body machines
  • Smith machine

Facilities & Services
  • Explorer’s Club for Kids ages 3 – 12
  • Babysitting*
  • Four heated pools (including the kids pool & the exclusive Altitude Club Infinity pool)
  • Five restaurants and five bars –reservation-free
  • Concierge services and 24-hour front desk
  • 24-hour room service
  • Complimentary Wi-Fi
  • Currency exchange
  • Business center
  • Punta Cancun Convention Center* nearby
  • Daily activities program
  • Fitness, dance and educational classes
  • Fitness center
  • Wedding gazebo
  • Car rentals*
  • Laundry and dry-cleaning services*
  • Medical Service*
  • First Aid
  • Private, romantic dinners*
  • Gift shop*
  • Sightseeing and excursions*
  • Wedding and event/meeting services*
  • Tours*
  • Parking
  • Elevators

 

* Additional costs apply



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