Secrets Riviera Cancun, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich, is the only all-Preferred-Club-Suite resort for adults seeking an exquisite getaway with pampered, destination-concierge style service. Guests will enjoy exclusive, ...

Unlimited-Luxury® inclusions such as a boundless gourmet feast at Rosewater and inspirational dining options on the beach with top shelf spirits, along with 24-hour in room dining.

Should guests want to mix and mingle, there is Breathless Riviera Cancun Resort & Spa right next-door, providing guests with the perfect balance of romantic tranquility and social sophistication. With exclusive, free-flow access to Breathless, guests can choose to have a rejuvenating spa treatment at relax Spa by Pevonia®, join a water aerobics class, cool down with a cocktail in hand by the energy pool, or become immersed in entertainment and dance to the music of international DJ’s. No matter a guest’s desires, Secrets Riviera Cancun provides an array of endless opportunities to create romantic, timeless memories.


  • All-Preferred-Club suites with modern décor and personalized 24-hour concierge services.
  • Located just 15 minutes from the Cancun International Airport and a 25-minute ride to Playa del Carmen
  • Exclusive free-flow access to Breathless Riviera Cancun, next door, with bars, restaurants and shops offering a social gathering place for guests to mingle and meet
  • Daily inspirational dinners with entertainment at Rosewater Restaurant or Secrets beach
  • Chef’s Table – Unique experience at Coquette restaurant, next door at Breathless Riviera Cancun
  • Quincho de la Viuda – Argentinian grill merged with the best Champagne at Secrets beach
  • Lively atmosphere all day and night with special weekly and monthly parties including  themed parties at different restaurants and an annual DJ festival featuring trendsetting DJ’s*
  • State-of-the-art After Dark nightclub*
  • Cutting-edge fitness center with personal trainers on demand*
  • Ultra-luxury spa with multiple treatment cabins, a hydrotherapy circuit and a juice bar *

 

*Available options next door at Breathless Riviera Cancun Resort & Spa.

 

 


Unlimited-Luxury® includes: 

Endless Food and Beverage Options

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits.
  • Unlimited natural fruit juices and soft drinks

Elevated Service Levels

  • 24-hour room and butler services.
  • Attentive pool and beach wait service
  • Daily refreshed mini bar with soft drinks, juice, bottled water, and beer
  • Daily maid service

Engaging Experiences

  • Endless daytime activities, nighttime entertainment, and social scene.
  • Enjoy free Wi-Fi

 

Unlimited-Luxury® for all-adult romance.


The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge as well as:

  • Personalized check-in and checkout
  • Preferred status and amenities
  • Upgraded mini bar
  • Upgraded bath amenities
  • Exclusive dining access
  • Daily à la carte breakfast, lunch and dinner at Rosewater restaurant
  • Exclusive spa privileges
  • Complimentary access to hydrotherapy circuit one day per stay
  • Access to Private Preferred Club Lounge
    • Daily continental breakfast service
    • Afternoon hot and cold hours d’oeuvres
    • Exquisite desserts & fine liquors
    • Complimentary computer access

A blend of ultra-contemporary and traditional Caribbean décor adorns the 164 guestrooms in three buildings that include access to VIP areas throughout the resort. All guestrooms feature a daily refreshed mini bar and room service.

All suites offer the following amenities:

  • One king or two double beds
  • Daily refreshed mini bar with beer, soda, water, and juice
  • Furnished balcony or terrace
  • Air conditioning with in-room
  • Flat screen cable TV with remote
  • Climate control & ceiling fan
  • Nightly turn down service
  • Full bathroom with shower and double sinks
  • Coffee maker
  • Electronic in-room safe
  • Hair dryer
  • Iron and ironing board
  • Bathrobes and slippers
  • Work desk
  • Gilchrist & Soames bath amenities
  • 24-hour room service
  • Direct dial telephone
  • Complimentary wireless internet access
  • In-room tablets
  • Secret box for room service

 

Plus, these added Preferred Club Suite amenities and services:

  • Personalized check-in and check-out at the Preferred Club lounge
  • Private Secrets Preferred Pool and Whirlpool
  • Personalized destination concierge.
  • Private restaurant, Rosewater, open for breakfast, lunch, and dinner
  • Complimentary access to spa’s hydrotherapy circuit once per stay
  • Upgraded Secrets Preferred bath amenities
  • Pillow menu
  • Upgraded mini bar
  • Shoeshine service
  • Express laundry service at regular cost
  • In room continental breakfast service (pre-programed)
  • Bar service
  • Balcony with Whirlpool (except for Swim Out Suites)
  • Nespresso Coffee Machine
  • In- room Tequila Bar

 

Please note: all suites are smoke-free.

ROOM CATEGORY DESCRIPTIONS

PREFERRED CLUB

The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge as well as:

  • Personalized check-in and checkout
  • Preferred status and amenities
  • Upgraded mini bar
  • Upgraded bath amenities
  • Exclusive dining access
  • Daily à la carte breakfast, lunch and dinner at Rosewater restaurant
  • Exclusive spa privileges
  • Complimentary access to hydrotherapy circuit one day per stay
  • Access to Private Preferred Club Lounge
  • Daily continental breakfast service
  • Afternoon hot and cold hours d’oeuvres
  • Exquisite desserts & fine liquors
  • Complimentary computer access

 

Preferred Club Jr. Suite Tropical View

In addition to the above amenities, the Secrets Preferred Club Jr. Suite Tropical View features lush tropical garden views from a private balcony with whirlpool. These rooms are decorated in a fresh and ultra-contemporary décor and offer one king bed.

Maximum Occupancy: 3 adults

Preferred Club Jr. Suite Ocean View

In addition to the above amenities, the Secrets Preferred Club Jr. Suite Ocean View features views of the ocean from a private balcony with Whirlpool. These rooms are decorated in a fresh and ultra-contemporary décor and offer one king or two double beds.

Maximum Occupancy: 3 adults

Preferred Club Jr. Suite Swim Out Tropical View

In addition to the above amenities, the Secrets Preferred Club Junior Suite Swim Out Tropical View features lush tropical garden views, direct access to a swim-up pool from their terrace, one king or two double beds and an ultra- contemporary décor. These rooms are located on the ground floor with direct access to the pool.

Maximum Occupancy: 3 adults

Preferred Club Jr. Suite Ocean Front

In addition to the above amenities, the Secrets Preferred Club Jr. Suite Ocean Front features incredible oceanfront views from a private balcony with Whirlpool. These rooms are decorated in a fresh and ultra-contemporary décor and offer one king or two double beds. These rooms are located on buildings directly facing the ocean.

Maximum Occupancy: 3 adults

 

Preferred Club Jr. Suite Swim Out Ocean Front

In addition to the above amenities, the Secrets Preferred Club Junior Suite Swim Out Ocean Front features incredible ocean front views, direct access to a swim-up pool from their terrace, one king or two double beds and an ultra- contemporary décor. These rooms are located on the ground floor with direct access to the pool.

Maximum Occupancy: 3 adults

 

Preferred Club Master Suite Ocean View

In addition to the above amenities, the oversized Secrets Preferred Club Master Suite Ocean View offers picturesque ocean views, a living area with sofa, separate bedroom with one king bed, a large terrace equipped with seating area, sun loungers and Whirlpool as well as an oversized bathroom featuring two wardrobes, double sinks, rain shower and bathtub with whirlpool. Additionally, the Master Suite offers a separate guest bathroom.

Maximum Occupancy: 2 adults

 

Preferred Club Master Suite Ocean Front

In addition to the above amenities, the oversized Secrets Preferred Club Master Suite Ocean Front offers picturesque ocean front views, a living area with sofa, separate bedroom with one king bed, a large terrace equipped with seating area, sun loungers and Whirlpool as well as an oversized bathroom featuring one wardrobe, double sinks, rain shower and bathtub with whirlpool. Additionally, the Master Suite offers a separate guest bathroom. These rooms are located on the front portion of each building.

Maximum Occupancy: 2 adults

 

Preferred Club Master Suite Swim Out Tropical View

In addition to the above amenities, the oversized Secrets Preferred Club Master Suite Swim Out Tropical View features lush tropical garden views, direct access to a swim-up pool from their terrace, one king bed and an ultra- contemporary décor. These rooms are located on the ground floor with direct access to the pool. It offers a living area with sofa, separate bedroom with one king bed, a large terrace equipped with seating area, sun loungers as well as an oversized bathroom featuring one wardrobe, double sinks, rain shower and bathtub with whirlpool. Additionally, the Master Suite offers a separate guest bathroom.

Maximum Occupancy: 2 adults

 

Preferred Club Master Suite Swim Out Ocean Front

In addition to the above amenities, the oversized Secrets Preferred Club Master Suite Swim Out Ocean Front offers picturesque ocean front views, a living area with sofa, separate bedroom with one king bed, a large terrace equipped with seating area, sun loungers and as well as an oversized bathroom featuring one wardrobe, double sinks, rain shower and bathtub with whirlpool. Additionally, the Master Suite offers a separate guest bathroom. direct access to a swim-up pool from their terrace, one king bed and an ultra- contemporary décor. These rooms are located on the ground floor with direct access to the pool.

Maximum Occupancy: 2 adults

 

Preferred Club Presidential Suite Ocean Front

In addition to the above amenities, the spacious Secrets Preferred Club Presidential Suite Ocean Front offers stunning oceanfront views, a living area with sofa, a fully equipped kitchen, dining room area, separate bedroom with one king bed, a private massage cabin, a large terrace equipped with seating area, sun loungers and whirlpool. The oversized bathroom features two wardrobes, double sinks, rain shower and Jacuzzi. Additionally, the suite features a separate guest bathroom.

Maximum Occupancy: 2 adults

 

Additional services (subject to availability and upon request):

•            Connecting rooms available among the following room categories:

•            Secrets Preferred Master Suite Ocean Front

*no additional fee for connecting rooms, but subject to availability upon check in


Secrets Riviera Cancun offers one exclusive gourmet dining option serving international cuisine, plus nine more trendy options right next door at Breathless Riviera Cancun; including five à la carte restaurants, a tapas restaurant, one buffet, a grill on the beach, a snack area by the xcelerate pool and The Nook café. 24-hour dining options allow guests to enjoy late night bites at Spoon. Or stay in and order room service (available 7:00 a.m – 11:00 p.m). All restaurant openings rotate throughout the week. The number of restaurants opened is dependent upon occupancy level.

 

Rosewater - Secrets Riviera Cancun Exclusive! |Breakfast, Lunch & Dinner

  • International à la carte menu for breakfast and lunch
  • Outdoor seating available with ocean views
  • Dress Code: Breakfast/Lunch – Resort Casual; Dinner – Resort Casual
  • Seating capacity: 86

 

Secrets Riviera Cancun has free flow to all dining options next door at Breathless Riviera Cancun! The additional restaurants include:

Barefoot Grill | Lunch

  • Delicious burgers, pizza and snacks served with views of the xcelerate pool
  • Dress Code: Pool and Beach attire

 

Bites | Lunch

  • Enjoy small plates and taste a little bit of everything at this tapas restaurant, featuring a contemporary cool atmosphere while enjoying magnificent views of the Caribbean and the Energy Pool
  • Outdoor seating available.
  • Dress Code: Casual
  • Seating capacity: 86

 

Coquette | Dinner

  • Enjoy gourmet à la carte French cuisine in an elegant atmosphere
  • Air-conditioned. Wine cellar
  • Dress Code: Formal
  • Seating capacity: 90

 

Picante | Dinner

  • À la carte traditional and gourmet Mexican restaurant
  • Air-conditioned
  • Dress Code: Casual Elegance
  • Seating capacity: 72

 

Silk City | Dinner

  • Pan-Asian cuisine in an elegant atmosphere
  • 4 Teppanyaki tables (3 seats up to 8 people and 1 seat up to 16 people) and 5 Tatami tables (3 seat 8 people and 2 seat 10 people)
  • Air-conditioned with outdoor seating available
  • Dress Code: Casual Elegance (Outdoor seating: Resort Casual)
  • Seating capacity: 94

 

Spoon | Breakfast, Lunch, Dinner & Late night bites

  • Main buffet restaurant featuring a variety of local and international cuisines
  • Air-conditioned
  • Dress Code: Casual
  • Seating capacity: 224

 

Spumante | Dinner

  • A menu serving a variety of gourmet à la carte Italian specialties
  • Air-conditioned
  • Wine cellar
  • Dress Code: Formal
  • Seating capacity: 96

 

The Nook Café | Open 24 hours

  • This relaxing café offers delectable premium coffee and pastries in the morning and a wide selection of sandwiches and desserts in the afternoon and evening
  • Dress Code: Resort Casual
  • Seating capacity: 16

 

The Strip Grill | Dinner

  • Premium grilled steaks and specialties with a view of the Caribbean Sea
  • Outdoor seating available
  • Dress Code: Casual
  • Seating capacity: 86

 

DRESS CODES

Casual –

  • Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals.
  • Ladies must wear a bathing suit wrap or cover-up.
  • No sleeveless shirts for men.

 

Casual Elegance –

  • Sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts.
  • Long pants required for men.
  • No sleeveless shirts or flip-flops.

 

Formal–

  • Men must wear long pants, collared shirts and dress shoes.
  • Women must wear blouses, skirts, slacks or dresses, with dress shoes.

 

BARS

Secrets Riviera Cancun offers two exclusive bars plus, seven chic bars and lounges right next door at Breathless Riviera Cancun, all serving unlimited premium international and domestic brand spirits.

 Preferred Club Lounge

  • Exclusive lounge with bar for the Preferred Club members serving fine liquors in addition to Continental breakfast, afternoon hot and cold hors d´oeuvres, & exquisite desserts.

 

Secrets Riviera Cancun has free flow to all chic bars and lounges at Breathless Riviera Cancun.  Activities and protocols may be subject to changes according to federal regulations.

 

 After Dark

  • During the day, catch the game and a refreshing beverage at the sports bar. At night, dance the night away at the nightclub

 

Deep Swim-up bar

  • Swim-up for cool and refreshing cocktails while a DJ plays the best mixes of electronic music and top 40´s.

 

Fizz Iced Champagne Bar*

  • Exclusive champagne bar overlooking suspended DJ Booth.
  • Extra fee applies; not part of Unlimited-Luxury® inclusions

 

Foam

  • Grab a refreshing beverage at this seaside bar
  • Delicious burgers, wood oven pizza and snacks served with views of the beach

 

Showstopper

  • Watch a live show at the theater bar while enjoying your favorite premium beverages

 

The Bar

  • Enjoy unlimited premium international and domestic brand spirits
  • Hookahs with flavor menu

 

Twist & Squeeze

  • Swim-up for cool and refreshing cocktails

 

Wink

  • Cocktail bar offering direct access to the Energy Zone
  • Hookahs with flavor menu

 

PRIVATE DINING*

Wine Cellar at Breathless Riviera Cancun

Wine cellar with state-of-the-art technology is available for special dinners and must be reserved to all guests of Secrets Riviera Cancun.

 

Romantic Dinners

Enhance your experience with a private romantic dinner for two! Make whatever special occasion you are celebrating - honeymoons, anniversaries, birthdays - even more special with a private dinner with your sweetheart. Ask about our very romantic, private candlelight dinner on the beach for two, which is served only by advance reservation through our concierge.

*Limited availability and additional charges apply

 

 

SIP, SAVOR & SEE DINING EXPERIENCE

As part of the privileges of Unlimited-Luxury®, we’re offering guests of Secrets Riviera Cancun a free flow to Breathless Riviera Cancun and the chance to Sip, Savor & See Dining Experience at Secrets Capri Riviera Cancun, Secrets Maroma Beach Riviera Cancun, Secrets The Vine Cancun, Secrets Aura Cozumel, Secrets Playa Mujeres Golf & Spa Resort, Secrets Akumal Riviera Maya, Dreams Playa Mujeres, Dreams Natura Riviera Cancun, Dreams Riviera Cancun Resort & Spa, Dreams Puerto Aventuras Resort & Spa, Dreams Tulum Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Vista Cancun Golf & Spa Resort, Now Emerald Cancun, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, Sunscape Akumal Beach Resort & Spa and Sunscape Sabor Cozumel.

Enjoy dinner and live entertainment at participating sister properties including sipping cocktails, savoring delicious Cuisine at the restaurant of your choice and the opportunity to experience the resorts’ entertainment. The Sip, Savor & See Dining Experience is available for dinner only. This is not a day pass. Guests must make arrangements through the resort concierge by 3 p.m. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people is allowed per seating. Special restrictions may apply for Christmas and New Year’s Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 6 p.m. to 1 a.m., including bars and theater.

 

* Sip, Savor, & See privileges are unavilable at this time and may be limited due to private events and resort buyouts.

 


DESTINATION INFORMATION

Secrets Riviera Cancun boasts a unique location, where guests can enjoy the tranquility of uncrowded beaches and a vast network of underground rivers. Close by are eco-adventure sports including mountain biking, scuba diving, trekking, bird watching and deep-sea fishing. Secrets Riviera Cancun is located near many of Mexico’s most significant Mayan archaeological sites in addition to championship golf courses, shopping, and gourmet dining.

Local Points of Interest:

Playa Del Carmen- Originally a small fishing town, now Playa Del Carmen is a popular tourist attraction with its pristine beaches and turquoise water.

Puerto Morelos - Puerto Morelos is known for its beachfront restaurants, deep sea fishing, bars, and lounges.

Xcaret - Learn about the Mayan culture and enjoy several activities at this ecological and archaeological theme park.

Xel-Ha - Enjoy this eco-aquatic park and archeological site an aquatic adventure through lagoons and caves while you take in the ancient Mayan culture, including intact historical artifacts.

 


Facilities & Services:

  • 1 exclusive pool –open from 8am to 8pm
  • Exclusive Secrets whirlpool open from 8am to 8 pm
  • 24-hour concierge services
  • 24-hour front desk
  • 24-hour room service
  • Elevators in each building
  • Full service Relax Spa by Pevonia®
  • Air-conditioned fitness center
  • Air-conditioned indoor public areas
  • 1 exclusive gourmet dining option serving international cuisine at Rosewater plus free flow access to 10 more trendy options at our sister hotel Breathless Riviera Cancun; including  five à la carte restaurants, a tapas option, one buffet, a grill on the beach, a snack area by the Xcelerate pool  and The Nook café. 24-hour dining options allow guests to enjoy late night bites at Spoon. Or stay in and order room service (available 7:00 a.m – 11:00 p.m). All restaurant openings rotate throughout the week. The number of restaurants opened is dependent upon occupancy level.
  • 2 bars at Rosewater Restaurant and at the Preferred Club Lounge, plus a free flow to 7 live it up chic bars at Breathless Riviera Cancun, all serving unlimited premium international and domestic brand spirits.
  • 1 breathtaking wedding gazebo
  • Air-conditioned indoor theater featuring live nightly shows and entertainment
  • Meeting facilities including a convention center at next door Breathless Riviera Cancun Resort and Spa
  • Doctor on call 24-hours*
  • Complimentary wireless internet access
  • Laundry service*
  • Tour desks*
  • Shopping onsite*

* Additional costs apply

 

 

SPA + FITNESS

RELAX SPA BY PEVONIA®

Hours: 8:00 a.m. – 8:00 p.m.

RELAX SPA located next door at Breathless Riviera Cancun facilities.

Rejuvenate at the relax Spa by Pevonia®, where a bevy of sumptuous treatments stimulate your senses. Our world- class Spa offers innovative treatments that combine both indigenous and modern techniques for a relaxing and rejuvenating experience. Offering a variety of specialty body treatments, massages, and facials to treat your senses, body, and mind to bliss.

 

The spa area includes:

  • 4 double treatment cabins with showers, hand washer and Hydrotherapy tub
  • 10 single treatment cabins, all with hand washer, 4 with showers
  • Bridal suite with treatment room, Triple mirror, and comfortable Bridal Suite
  • Lush Spa Bar, enjoy revitalizing fresh fruit and juices
  • Reception, concierge type, with retail boutique
  • Men area with bathrooms and lockers, 3 showers, sauna for 8 people and a relaxing area.
  • Ladies area with bathrooms and lockers, 3 showers, steam room for 8 people and a relaxing area
  • Hydrotherapy circuit with Lush Spa Bar, cold plunge, foot bath hydrotherapy, steam room, sauna, 3 - therapeutic showers (bucket, pressure and Swiss), hot Jacuzzi, pool with cascade, swan neck and jets
  • Sun beds
  • Relaxing area
  • Beauty salon with 3 pedicure stations, 3 manicure stations, 1 hair washer bowl and 3 hair styling stations

 

Spa à la Carte

Spa Body Treatments

  • Silk Skin Exfoliation
  • Green Apple Exfoliation
  • Chocolate Mint Exfoliation
  • Tropical Escape Body Wrap
  • Seaweed Detox Body Wrap
  • Guilty Pleasure Chocolate Body Wrap
  • Too much Sun Immediate Relief Body Wrap

 

Spa Massage

  • Pure Bliss Massage - Swedish
  • Euphoric Massage - Deep Tissue
  • Men's Sports Massage
  • Muscle Soothe Moor Massage
  • Invigorate Aromatherapy Massage
  • Hot Stone Massage
  • * Upgrade Massage Oil Bar

 

High Performance Facial Treatments

  • Breathless Exclusive Facial
  • Breathless Exclusive Facial
  • Sun Lovers Facial
  • Skin Fit for Men Facial
  • Elasto-Firm Facial
  • Pore-Perfection Facial

 

Salon Treatments

  • Fish Therapy
  • Utter Renewal Spa Manicure
  • Manicure & Detox Massage
  • Utter Renewal Spa Pedicure
  • Pedicure & Detox Massage
  • Gel Polish
  • Nail Polish Change
  • Gel Color Removal
  • Hair & Makeup
  • Bridal Style
  • Hairstyle Short to Medium Length Hair
  • Hairstyle Medium to Long Hair
  • Hair and Scalp Treatment
  • Makeup
  • Airbrush Makeup
  • Eyelash Application
  • Ladies' Haircut
  • Gentleman's Haircut

 

X-ERT FITNESS CENTER

Hours: Open from 6 a.m. - 9 p.m.

Fitness Center located next door at Breathless Riviera Cancun facilities.

State-of-the-art fitness equipment and free weights outfit our air-conditioned gym and fitness center.

  • Stationary bicycles
  • Step-climber
  • Treadmills
  • Elliptical machines
  • Weight machines
  • Free weights
  • Yoga mats
  • Medicine balls
  • Personal trainers

 

SMALL DOGS WELCOME AT SECRETS RIVIERA CANCUN

Secrets Riviera Cancun now welcomes small dogs (under 22 lbs. or 10 kg) in their accommodations and on property. This service is available for $65 USD in Secrets room categories. To reserve a room for a guest with a dog, please book Secrets Suite and then contact reservations by emailing reservations.secun@secretsresorts.com. To check availability, you can contact reservations before booking. For full details and restrictions, please visit the Secrets Riviera Cancun’s accommodations page.

Dog friendly guest rooms will include the following:

  • Welcome letter that highlights guidelines and restrictions
  • Dog bed
  • Food and water bowls (pet food is not provided)
  • Floor mat for bowls
  • Rope toy
  • Small plastic bone for dogs
  • Dog waste bags
  • Dog-in-room door hanger

 

Guidelines, restrictions, and availability apply and are subject to change at any time.

For information regarding service dogs, please contact reservations.secun@secretssresorts.com

Terms & Conditions:

  • Secrets Riviera Cancun’s dog policy allows dogs under 22 lbs. (10kgs) for $65 USD per night, in select room categories only.
  • Please check with your airline for information regarding traveling with pets, including security and TSA guidelines.
  • Only dogs are permitted
  • Required upon check-in:
  • Dog’s name, weight, age, color, and breed for identification purposes during their stay
  • Vaccination certificate from veterinarian proving Bordetella and Rabies vaccinations within the past 12 months
  • Evidence that a current treatment for fleas and ticks is in use
  • No more than one dog is permitted in any guest room. Dog is allowed only on designated dog area(s) of the hotel grounds. Dogs are not allowed in the Pool, Fitness Center, Spa, Retail shops, night club, teppanyaki table at Silk City and Golf facilities
  • Due to local regulations, dogs are not allowed on the beach.
  • Dog must always be on a controlled leash or in a dog carrier when not in the guest room. Guests are responsible for cleaning up after the dog on resort grounds and properly disposing waste in designated areas.
  • Dogs cannot be left alone in guest rooms for periods longer than two hours. Guest must notify the front desk and hang the “Dog Friendly Room” door hanger when leaving their dog unattended in the guest room. Guest must answer the cell phone number provided to the resort while their dog is unattended in case there are any issues.
  • Dogs must never be left alone overnight. Please contact the concierge if boarding recommendations are needed.
  • Guest room cleaning services will not be carried out unless the guest is present. The dog owner must be in the room if the dog is present when the guest’s room is cleaned, to not frighten the pet and to avoid the risk of a pet’s escape. Please contact the concierge to schedule convenient cleaning times.
  • The resort reserves the right to request the dog's removal if the above guidelines are not adhered to.
  • Restrictions, guidelines, and availability are subject to change at any time.

 

 


Clean Complete Verification™

It is important you have peace of mind anytime you choose to visit an AMResorts-branded property, and health and safety have always been a top priority. To support this, AMResorts-branded properties have implemented their CleanComplete Verification™ for new health and safety policies and protocols that begin the moment you begin planning a vacation to the time you return home. See full details of the policies and protocols here.

 

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